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Notes
Heading and response time. Sets expectation: one working day. Hours are configurable in admin.
Contact form. Fields: role, topic, booking reference, name, email, phone, message, attachment, consent. Required: role, topic, name, email, message. Validation: email format, message 20 to 2000 characters, attachment 10 MB limit, spam protection (honeypot plus rate limit). Logged-in users have name, email and recent bookings prefilled. Creates a ticket in the support tool.
Quick answers. Deflects common queries to the help centre. Chosen by topic.
Direct emails. Separate routes by audience. Addresses are examples.
Schools and companies. Directs groups to 15-schools-corporate.html.
Safeguarding notice. Always visible, with emergency guidance first. Report path leads to 09-trust-safety.html.
Success state. Shows reference number, copy sent by email.
Error state. Field-level and form-level messages. Title 'Contact Popdance'. No structured data beyond Organization contact points.
Mobile
Form takes full width and sits above the side cards. Topic and role selects open native pickers. Submit stays visible at the bottom.
States
Logged-out: all fields empty. Logged-in: prefilled. Submitting: button shows 'Sending...' and is disabled. Success and error states shown above. Attachment too large: 'That file is over 10 MB.'