Home / Help centre
How can we help? 1
Search the help centre, e.g. "cancel a booking"
2Popular: Cancel a booking When am I charged? Get paid Raise an issue Verify my insurance
For customersFor teachers
3
Booking and requests9 articles
Payments and refunds8 articles
Cancellations and changes6 articles
Parties and events6 articles
Schools and groups4 articles
Customer FAQs 4
Booking and requests
How do I book a dance teacher?
What is the difference between instant book and a request?
How long does a teacher have to reply?
Can I send one request to several teachers?
Payments and refunds
When is my card charged?
Why is my payment held?
What fees does Popdance charge?
How do refunds work?
Cancellations
What is the cancellation policy?
What if the teacher cancels?
Can I move my date?
Teacher FAQs 5
Getting started
How do I join Popdance?
What documents do I need to upload?
How long does verification take?
Getting paid
When do I get paid?
What commission does Popdance take?
What happens if a customer raises an issue?
Your listing
How do I create a service with packages?
Can I change my prices?
How do reviews work?
Notes
- Heading. H1 and short welcome. Content is managed in 64-admin-content-categories.html.
- Search. Instant search over titles and bodies, shows top 5 as you type. Zero results shows contact route. Analytics: help_search with query and result count.
- Audience tabs. Customer/Teacher toggle changes categories and FAQs. Default from login role, else Customer. URL ?for=teacher.
- Customer FAQs. Grouped accordions with FAQPage structured data. Each article has helpful/not helpful feedback.
- Teacher FAQs. Same pattern for teachers; links into 41-membership-pricing.html where needed.
- Search results. Shows audience and category beside each hit. Highlight matching words.
- Contact fallback. Always visible. Links to 14-contact.html. Title 'Help centre | Popdance'.
Mobile
Search sticks below the header. Category cards two per row. Accordions fill the width. Tabs become a segmented control.
States
No search results: 'We could not find that. Try different words or contact us.' Loading: skeleton lines. Logged-in teachers see the Teachers tab first. Feedback buttons show 'Thanks for your feedback' once pressed.